EM Group Chat #108: Three-Sided Marketplace Insights With Vishal Kapoor

Group Chats
Vishal Kapoor

Recording of the Everything Marketplaces Group Chat #108 (9/6) with Vishal Kapoor, who's the Director of Product at Shipt. Shipt is enabling personalized shopping & delivery through it's curated marketplace of retailers nationwide. Prior to Shipt Vishal was also a Product lead at Lyft, where he was working on marketplace pricing & intelligence.

1:10 Vishal's background
3:16 Leading Product & learnings from Lyft
6:10 Marketplace pricing tips & insights
11:23 An overview of Shipt as a three-sided marketplace
16:00 How Shipt batches orders & handles routing as a marketplace
24:23 How pricing can be used as a lever to balance supply & demand
26:50 The marketplace metrics & KPIs that can be used to measure liquidity
30:44 The day-to-day for Vishal as the Director of Product at Shipt
35:29 Tips for early stage marketplace founders
38:58 Group Q&A on displaying inventory & pricing
45:31 Group Q&A on the outlook for on-demand marketplaces following strong tailwinds
50:35 Group Q&A on managing product updates & measuring impact

Vishal on LinkedIn: https://www.linkedin.com/in/vee
Shipt: https://www.shipt.com

Connect with Vishal in the Everything Marketplaces community.