Recording of the Everything Marketplaces Group Chat #183 (2/11) with Andrew Parker, who’s the Founder & CEO of Papa. Papa is a marketplace that pairs older adults and families with companions (Papa Pals) for assistance and care. Papa is one of the fastest growing marketplaces in healthcare and they’ve also raised over $220M+ in capital from top investors like Y Combinator, Initialized Capital, and SoftBank.
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0:06 Intro
‍1:19 Andrew's background
‍1:54 The founding story & first steps for starting Papa
‍2:45 How Papa solved the cold start problem
‍5:45 How Papa initially built trust with early users
‍9:20 When the flywheel started to kick in for Papa
‍13:06 How Papa took the approach of being nationwide from the beginning
‍16:45 What led to Papa's pivot from consumers to working with healthcare providers & employers
‍21:08 An overview of Papa as a leading healthcare marketplace
‍25:49 Tips for founders building in healthcare
‍28:22 Fundraising learnings after raising $220M+ in capital from top investors
‍32:00 How Papa is leveraging AI
‍34:55 Group Q&A on learnings from selling to human resources
‍38:57 Group Q&A on trust & safety for Papa
‍43:02 Group Q&A on initially pricing contracts when selling into healthcare providers & employers
‍46:34 Group Q&A on how Papa initially matched Papa Pals with customers
‍51:15 Parting marketplace advice
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Andrew on Twitter/X: https://www.x.com/aparkthelark
Andrew on LinkedIn: https://www.linkedin.com/in/andrew-parker-30904417
Papa: https://www.papa.com
Mike (Yoroomie) on Twitter/X: https://www.x.com/yoroomie
Mike (Yoroomie) on LinkedIn: https://www.linkedin.com/in/yoroomie
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You can also find this group chat in audio format as an episode on our Everything Marketplaces podcast on Apple Podcasts and Spotify. You can also connect with marketplace founders & leaders from our group chats in the Everything Marketplaces community.