Recording of the Everything Marketplaces Group Chat #055 (6/8) with Kuljeev Singh, who's the Founder & CEO of ResQ. ResQ is a SaaS enabled marketplace that makes it easy for restaurants to manage their repairs & maintenance, so they can focus on the customer first. It's used by over 3k restaurants, has scaled to a team of 60+, and has raised from top early stage venture funds.
4:42 How ResQ started & evolved into a SaaS enabled marketplace
10:40 How ResQ understood their customer needs, then made a big strategy & product bet
16:50 How "come for the tool & stay for the network" applies to ResQ, along with their playbook for expanding into new markets
20:02 The metrics that matter for ResQ as a SaaS enabled marketplace
22:33 Key learnings & insights from scaling ResQ
46:34 How ResQ prevents disintermediation
Kuljeev on Twitter: https://twitter.com/KuljeevS
Connect with Kuljeev in the Everything Marketplaces community.