A Deep Dive Into ResQ As A SaaS Enabled Marketplace With Kuljeev Singh | EM Group Chat #152

Group Chats
SaaS Enabled Marketplaces
Kuljeev Singh

Recording of the Everything Marketplaces Group Chat #152 (2/13) with Kuljeev Singh, who's the CEO of ResQ. ResQ is a SaaS enabled marketplace that makes it easy for restaurants to manage repairs & maintenance. It's used by over 5,000+ restaurants and they've also raised over $45M from top investors.

0:06 Intro
1:08 Kuljeev's background
4:08 The first steps for starting ResQ
6:53 How ResQ moved from being a pure play marketplace to being SaaS enabled
10:40 How ResQ moved upmarket with restaurants
12:25 The importance of sequencing when launching new features & layering on services
14:44 A walkthrough of the ResQ experience for both restaurants & service providers
17:19 How ResQ found a way to get the demand side of their marketplace to invite suppliers
22:09 How ResQ has scaled to operating in 3+ countries as a local marketplace
25:22 How ResQ has raised $45M+ from top investors
26:30 Group Q&A on pitching investors as a SaaS enabled marketplace
28:52 Group Q&A on the initial pricing strategy for ResQ
31:38 Group Q&A on the biggest learnings from hiring & team building
33:37 Group Q&A on how ResQ has expanded into filling the needs for restaurants & specific functionality that they enable
36:47 Group Q&A on how to prioritize building SaaS tools vs. marketplace when building a SaaS enabled marketplace
39:28 Group Q&A on the early sales process for ResQ & learnings
44:00 Parting marketplace advice

Kuljeev on Twitter: https://www.twitter.com/KuljeevS⁠
ResQ: https://www.getresq.com

You can also find this group chat in audio format as an episode on our new Everything Marketplaces podcast on Apple Podcasts and Spotify. You can also connect with marketplace founders & leaders from our group chats in the Everything Marketplaces community.